Privacy Policy for RADO CLEANING LTD

At RADO CLEANING LTD, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect the personal data you provide when using our carpet cleaning and deep cleaning services, website, or any related communication.

1. Information We Collect

We may collect the following types of personal information from you:

• Personal Identifiable Information (PII): Name, address, phone number, email address, and payment information.
• Service Information: Details related to the services you request, such as carpet cleaning needs, service locations, and any special requests.
• Communication Information: Information provided when you contact us via email, phone, or online forms, including feedback, inquiries, and customer support details.
• Website Usage Data: Information about your interactions with our website, including your IP address, browser type, pages visited, and time spent on the site, collected through cookies and similar technologies.

2. How We Use Your Information

The personal information we collect is used for the following purposes:

• Service Delivery: To schedule, confirm, and provide the services you request, including billing and payment processing.
• Customer Support: To respond to your inquiries, provide updates on services, and offer assistance.
• Marketing and Promotions: To send promotional offers, newsletters, and updates about our services (with your consent).
• Improving Our Services: To better understand your needs, improve our website and offerings, and ensure a personalized experience.
• Legal Obligations: To comply with applicable laws, regulations, and legal processes.

3. How We Protect Your Information

We take appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use encryption protocols to secure sensitive data, such as payment information.
• Access Controls: Personal information is only accessible by authorized personnel who need the information to perform their duties.
• Regular Audits: We regularly review our data security measures to ensure they are up to date and effective.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with:

• Service Providers: Trusted third-party vendors that help us perform certain business functions (e.g., payment processors, IT services), but only to the extent necessary to deliver our services.
• Legal Requirements: When required by law or in response to legal requests, we may disclose your information to comply with legal obligations or to protect our rights.

5. Your Choices and Rights

You have the following rights regarding your personal information:

• Access and Correction: You can request access to the personal information we hold about you and ask for corrections if any of the information is inaccurate.
• Opt-Out of Marketing Communications: You may choose to stop receiving promotional emails from us by following the unsubscribe instructions in our emails or contacting us directly.
• Data Deletion: You can request that we delete your personal information, subject to certain legal obligations.
• Cookie Preferences: You can control cookie preferences in your browser settings, although this may affect your experience with our website.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and collect data on website usage. Cookies help us understand user preferences, track traffic patterns, and deliver personalized content. You can manage cookie settings in your browser to control how cookies are used.

7. Company Policy

Please also note that our company policy allows a 48-hour period for reporting any issues or damages, during which time we require photographic evidence taken before and after cleaning. This is necessary to investigate fairly and thoroughly. Unfortunately, if a matter is reported beyond this period, we cannot verify whether any other party accessed or cleaned the property in the meantime.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this policy regularly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

RADO CLEANING LTD is a company registered in England with company number: 14134536

Registered office: 54C Elgin Road, IG3 8LL, Ilford, London, UK

Last updated: October 2025